Straight answers.
Which stores is Return OS for?
Shopify stores that sell a lot of cash on delivery and handle returns and exchanges by courier, and sometimes at a branch. It connects to your Shopify store; there is no other platform yet.
Does my customer need an account?
No. The customer types the order number and the email or phone number that is already on the order. Every wrong answer looks the same, so nobody can use the form to find out who ordered what.
How are refunds paid on cash on delivery orders?
Orders paid online are refunded to the original payment through Shopify. For cash on delivery orders the money goes out as a manual payout (wallet, bank transfer or InstaPay), and a second person on your team has to confirm it before it counts. Every movement is written to a ledger that cannot be edited afterwards.
Which couriers work with it?
Bosta is the first courier we are connecting. You can also run pickups by hand with any courier today and record the result. More couriers will follow.
Can customers return at a branch?
Yes. The customer shows a QR pass, branch staff sign in with a personal PIN, check the item and close the request. A branch return is for refunds and gift cards; exchanges go through the courier.
Do you support Arabic?
Yes. The customer portal and the console work fully in Arabic (right to left) and in English, and the portal is designed phone-first.
How do customers get notified?
By email. Email to customers is switched on together with each early-access store. SMS and WhatsApp are not built yet.
What happens to my data and my customers' data?
We keep what a return needs: contact details, order data and photos. We do not store card numbers. Each store is isolated from the others at the database level. The Security page lists exactly what we do and what we do not claim.
How much does it cost?
We have no public price list yet. Return OS is in early access: tell us about your store and we will talk numbers.
Can I try it?
Early access is by request. Send us the contact form and we will reply by email.
Tell us about your store.
Early access is by request. We read every message and reply by email.