Draft — pending legal review

Terms of service

Effective date: [to be set after legal review]

A plain-language draft of the terms for merchants using Return OS during early access. A lawyer will review it, and the signed agreement for your store will take precedence.

The service

Return OS gives a Shopify store a customer returns portal, a review console, courier and branch returns, receiving, and refund and payout tracking. It is in early access: features change and some are not built yet.

Your account and team

You are responsible for the people you add and the roles you give them. Owners, Admins and Finance must use two-step sign-in. Keep sign-in details private.

Your data and your customers' data

You own your store's data. You are responsible for having the right to give us your customers' data for the purpose of handling their returns. See the privacy policy for what we store.

Money

Return OS records and helps you carry out refunds and payouts. You decide and approve them. Return OS is not a bank or a payment institution and does not hold your money.

Availability and changes

We work to keep the service running but cannot promise it will never be interrupted during early access. We will tell you before we change something that affects how you work.

Ending

You can stop using Return OS at any time. We keep records that the law or open money obligations require. Details: [to be set after legal review].

Liability, governing law, entity

[To be written by our lawyer: limits of liability, governing law, courts, the legal entity and its address.]