Return rate by month
Example dataUnits returned divided by units sold, per calendar month.
Loading chart…
Example data
See why returns happen, not just how many.
These are the charts from the Return OS console. Hover, switch the legend, open the table, export. Everything on this page is example data from a fictional clothing store, not from a real shop.
Where the money went
Example dataValue of closed requests, by outcome. Exchanges and Shop now keep the money in the store.
Closed requests 16.3M EGP · Value of the items returned
- Exchanged8.2M EGP · 50%The money stays in the store
- Shop now1.4M EGP · 9%Credit spent on other products
- Gift card2.1M EGP · 13%
- Cash refund4.6M EGP · 28%
Return rate by size
Example dataFour products that run small or large and one that fits true. The rate climbs at the edge of the size range: that is a fit problem, not bad luck.
| Product | XS | S | M | L | XL | XXL |
|---|---|---|---|---|---|---|
| Relaxed Sweater | 54.3% | 32% | 31.6% | 24.1% | 24.7% | 17.9% |
| Classic Cardigan | 66.1% | 42.5% | 28.1% | 22.7% | 12.9% | 20.4% |
| Oversized Tee | 53.3% | 38.2% | 32.2% | 21.8% | 17.4% | 12.1% |
| Cropped Shirt Dress | 45% | 38.6% | 32.7% | 21.9% | 17.1% | 12% |
| Cropped Blouse | 10.3% | 11.8% | 10.4% | 7.6% | 13.7% | 10.1% |
Returns by governorate
Example dataA tile map: one square per governorate, no map tiles loaded from outside.
View as table
| Governorate | Returned units | Return rate |
|---|---|---|
| Cairo | 5143 | 17% |
| Giza | 3753 | 17.4% |
| Alexandria | 2376 | 17.1% |
| Sharqia | 1374 | 18% |
| Qalyubia | 1255 | 16.2% |
| Dakahlia | 1253 | 16.1% |
| Gharbia | 1053 | 16.9% |
| Menoufia | 957 | 18% |
| Beheira | 955 | 17.9% |
| Minya | 647 | 17.3% |
| Sohag | 618 | 15.4% |
| Asyut | 602 | 15.8% |
| Kafr El Sheikh | 537 | 17.4% |
| Beni Suef | 518 | 16% |
| Fayoum | 507 | 16.1% |
| Ismailia | 415 | 18.7% |
| Damietta | 410 | 17.6% |
| Suez | 402 | 17.2% |
| Port Said | 380 | 16.1% |
| Qena | 364 | 16.5% |
| Aswan | 344 | 18.4% |
| Luxor | 264 | 18.6% |
| Red Sea | 236 | 18.2% |
| Matrouh | 130 | 16.3% |
| South Sinai | 120 | 18.9% |
| North Sinai | 88 | 20.2% |
| New Valley | 72 | 17% |
The product card
Click a product anywhere in the console to open its card: return rate against the store average, sizes and reasons.
Relaxed Sweater
Base SKU KNT-SWT-REL · Price 1050 EGP
Return rate29.3%12.2 pts above store average 17.1%
Sold / Returned1520 / 446Example product from the synthetic training store.
Returned share by size
Why they come back
In the console
How the example data is made: a fixed-seed simulator builds a fictional store with 120 products, 130,000 order lines and 20,000 return requests over 12 months. The same seed always gives the same numbers.
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